Reviews

What customers are saying about Brookly Furniture.

  • Viva LasVegas

    What a wonderful store! We bought a beautiful selection of furniture and it was a great value. Amazing quality and the family who owns it takes immense pride in their business. RUN don’t walk to this store! Businesses like this are rare! Thank you Brooklyn Furniture!

  • Conservative Republican

    I have to give 5 stars to the delivery service of this store. I received my bed and dresser and the service was really excellent. They cleaned the space where my bed used to go, assembled it for me and threw out all the garbage that this work involved. Thanks to them and to the estore and its workers. I’m so happy because my furniture is same as I saw 👍the catalog.

  • Jonathan Rainbow

    We'd like to thank all the people at Brooklyn Furniture, Luiz, Suzan, Sharon and the movers for providing just the right dining table to our home and at an extremely good price. We searched for weeks online and finally found our favorite, by American Drew, and were pleased to find that it could be ordered in locally by Brooklyn. Thanks again.

  • James Simpson

    Louis at Brooklyn Furniture was able to locate this AMAZING hutch for my wife and I. He got us a great deal, gave updates throughout the entire process, and helped arrange shipping to OTTAWA! That's right: Brooklyn Furniture's pricing was WAY better than any one else, province-wide. Thank you Louis, we are very happy.

  • Dan Abrahams

    My dad, who is of a certain age, needed to be re-housed, on comparatively short notice, in assisted living in Toronto but he was relocating from another part of the country and was not bringing any furniture with him. Brooklyn Furniture staff were tremendously kind and helpful and were able to meet all of our requirements - from furniture recommendations to purchase to delivery and installation - on short notice. They were terrific, and their prices were very reasonable. Highly, highly recommend this wonderful family business in North York!

  • RY

    Ordered for the first time. Handstone dining table and chairs. Custom made. Great quality and excellent service. I’ll definitely recommend!

  • Joseph Romain

    Brooklyn offers Mercedes at a Ford price. If you know what you want, ask Lou first, and try to match his price. The excellent service is a bonus. I will always start here if I want to find top made-to-order furniture.

  • Mama Tenny

    I chose bedside tables via a catalogue and called and spoke to Louis, the owner. We agreed on a fair price and i paid in advance. Unfortunately, the items I'd chose had been discontinued even though they still showed on the company's product list. I had to choose a different model which was less expensive, but Louis honoured the same discount and immediately refunded me the difference. Shockingly, the bedside tables arrived earlier than promised! When does that ever happen? Louis called me immediately and I had them in my bedroom way before expected. They are beautiful and I love them. All around, a five star experience. Thank you! - Nancy Tennyson

  • CLo

    I saw a sofa and fell in love with it, my search to find a store that sold the sofa lead me to Brooklyn Furniture. The staff at Brooklyn were friendly, helpful and just awesome. Their pricing was great, the whole process was seamless. Delivery was quick and came by the date they had promised. I had such a good experience with Brooklyn Furniture, I would use them again and would recommend them to friends and family.

  • Zeeshan Ali

    Owner Louis, is amazing, through and works hard to make a good deal. I ordered and picked up an Italian bedroom set and took it all the way to Ottawa. It was a good experience and made it worth buying from Louis.

    Keep up the good work Louis! And I will continue to buy and recommend you to my friends and families.

    Thanks for your help getting us a good bed set.

  • Debbie Kassirer

    The customer service I received at Brooklyn Furniture was exceptional. My husband and I were interested in buying a Marshall's mattress and box spring. When the Marshall beds at the store weren't quite what we were looking for, Louis arranged a visit for us to the Marshall's showroom. It was there we found our perfect bed. After our bed had been delivered I noticed that there were several small black marks on our new white mattress. I think they were probably from one of the delivery person's hands after taking the mattress out of the protective plastic bag. I called Susan at Brooklyn Furniture to ask what I could use to remove the marks. She told me not to try taking out the stain myself and that she would send and pay for a professional cleaning company to come to my home. In Home Service came to my home and successfully removed the black marks. Thank you Louis and Susan!!

  • Doug Mein

    My wife and I spent a considerable amount of time trying far and wide to get the best prices on a high end leather executive chair together with a beautiful coffee table/matching end table for our living room. Although we had to wait several weeks for the furniture to be delivered from the U.S., the wait was worthwhile as everything was even better than we had expected! The delivery guys were also very polite and professional in every way.

    To re-state, we spent a lot of time to find the best prices for the furniture we wanted but there is absolutely no doubt that Brooklyn Furniture offer the very lowest prices in the GTA for top quality, high-end Canadian and American-made furniture. When it comes to buying top quality furniture, we don’t think that Brooklyn Furniture can be beaten and this store may be one of Toronto’s best kept secrets in that regard!! They seem to be a small Mom and Pop operation and we will recommend them to ALL of our friends and family without reservation!

  • Stephanie Papadakos

    It was a pleasure dealing with Brooklyn Furniture for the purchase of my new Bedroom Set. Luis was fantastic to deal with, he gave me a great price, and delivered ahead of schedule. His delivery men were courteous, punctual, efficient and extremely careful with my new home. Thank you Luis and I look forward to ordering more furniture from you as well as recommending you to my family, friends and clients. Thanks again!

  • Sue Sue

    We would like to express our gratitude to Suzan and her husband ( owner of Brooklyn furniture store) and their staff , we received exceptional customer service when purchasing 6 dinning chairs, Sofa and 2 accent chairs
    From entering their furniture store first day, to the delivery of our furniture, we were greeted with smiles, kindness and the most unbelievable customer service.
    Suzan was extremely knowledgeable and patient in helping us decide on our choice. From the choice of sofa and finish, to choice of chairs, to choice of fabric, never once were we made feel rushed or under pressure to make a decision.
    We highly recommend Brooklyn Furniture for their quality of furniture and recommend them for having such a professional, knowledgeable staff . My family and friends will certainly be doing further business with Brooklyn furniture.

  • Vanita Sharma

    Such an amazing store with very good/honest people running it. We’ve done business with them a few times, over the past 4 years and have not been disappointed. The prices are very very reasonable for some of the major US brands and the delivery has on time. Even during COVID, when it took longer for one particular piece; we were notified repeatedly about it by the owner. They delivered once an hour away from Toronto and the second time, it was about 5 hours from Toronto. The pieces even though extremely heavy, were in perfect condition and the delivery folks were very careful in delivering them to various locations in our home. Always ask for Loui when in the store or on the phone; the process of ordering might not be as modern as some of the big box store, but I can assure you the quality of the products and the prices will more than make up for it. Thank you again!!!!

  • P Rai

    Very honest owners; they can charger a lot more for some of the brands they sell, which is evident by how much higher prices are from other furniture places of the same products. Their delivery team is also exceptional; they take away all the garbage and assemble everything properly. 10/10.

  • Sam M

    I called Brooklyn furniture and Peter answered all my questions on bedroom furniture I had found online. He gave me a quote over the phone which was a great price compared to other quotes I received. No haggle or hassle required. Just quick info and a great price all in less than 15 minutes. I then visited the store and at first was shocked at how old this place is, but don't let that scare you. You can see these guys have been around a long time and having a fancy showroom is not what they are about. It's about great prices and good service. The furniture was delivered in less than 3 weeks as promised and the delivery guys were great. I wish I would have known about this place years ago.

  • Hyemi Ma

    I am surprised by the negative reviews. Brooklyn is my go-to place for a furniture shopping. It's true that their showrooms are not as attractive as other stores. So I usually browse at other furniture stores first to see how it would display in a room, and go to Brooklyn to make a purchase. If you know what you want to buy, this store will get it for you for the price that's much cheaper than others. Peter (salesperson) not only greets me with smile but also gives me professional advice and a great deal. Delivery has always been on time as they promised. I would recommend this place to anyone who is looking for a quality furniture with a great deal.

  • Nathanel Mori

    Great place to get classy furniture for decent prices. It's a mom & pop shop so don't expect professional service. But it's certainly a very personal service, and they'll do their best to make you happy (they sure did me a few huge favors, such as late delivery and letting me pay a few days later when I needed it).

  • Steven P

    Brooklynfurniture has the best prices and great service. We have been buying furniture from them for many year and the sofa and love seat we just received looks amazing.

  • leah a

    I purchased a beautiful table from Louie at Brooklyn furniture,i want to say im so happy with my purchase. The services was great ,the guys were amazing they set everything beautifully .iv been a coustumer for years .
    Thank you .Leah

  • Desiree Smith

    Great quality furniture and great service. Family has been shopping here for 2 generations and we have always had a great experience. Highly recommend as an alternative to the big name furniture stores.

  • Sharon Rubinstein

    When I was at Brooklyn Furniture I was most appreciative that the staff wore their masks properly and also required the customers to do so.
    Thank you for following the COVID19 rules.
    S. Rubinstein

  • PAULA Andrade

    I was very impressed with the detail and craftsmanship of my new sofas, the staff where very professional and helpful.
    I would highly recommend Brooklyn Furniture to anyone

  • Peter McGrath

    got a good deal and they were helpful - leather couches - much better prices than the old hide house. the showroom was pretty ugly but we saved a lot

  • Elaine Milne

    I have been a client of this establishment for years. Honest, caring, knowledgeable and if they don’t have it in stock they will get it for you.

  • David Jd qjai

    Great people to deal with. Our furniture from them has stood the test of time.

  • L Droughan

    Excellent customer service--Louis and staff went out of their way to ensure we received our order as promised for a deadline we had.

  • A Roch

    Got a great table and chairs. Thank you.

  • Patricia Rotman

    Best deals ever !

  • נחמן יהלום

    One of a kind selection of furniture but has every single type of furniture you can dream of

  • Adriana Mot

    Great to work with - access to a lot of lines, professional, fast and easy!

  • Michael Loreto

    Worked with them for many years. Top product and service.

  • Joseph Rybka

    No hoity toity attitude here. Great prices excellent selection. Unique place.

  • Gianna DIano

    Great service. Competitive prices. I was very happy!

  • Shira Rosenberg

    Best customer service and best prices! The only place I'd recommend

  • Anthony T

    Great store, friendly staff and good prices!

  • Joan Starkman

    Great prices. Great customer service.

  • V Gin

    You can find some good deals there

  • Private User

    Great Service And Lovely Piece Of Furniture

    I purchased a lovely piece of furniture for my home and the experience was great. The service was professional and the piece was delivered with ease. Thank you Susan for your help and the 2 delivery guys were very careful and professional.

  • Helga Pataki

    I was very happy to work with this company. Excellent service.
    We have purchased a furniture for a bedroom for our kids. We've got beds and a bookcase.
    Huge variety of brands. Completely satisfied with the service.

  • Gail A.

    Chikdren’s Bedroom Furniture
    Purchased our granddaughter’s wardrobe with drawers and shelves. She really loved the piece since it had a sliding mirror door, jewelry drawer and built in touch tri-light. Thanks for great service and best prices for past 40 years, Brooklyn Furniture.

  • Private User

    The men who delivered our furniture were quick clean and charming. We love our sofa! Peter at Brooklyn Furniture was extremely courteous and organised for delivery in a very timely fashion.

  • Private User

    Based in Ottawa, my full bedroom set order with Brooklyn Furniture was done over the phone - and I am very pleased with the result. Peter was responsive and helpful in sourcing my bedroom set. He even had it shipped to Ottawa at an exceptionally competitive rate (under $180). With frank discussion of timelines, hard to beat prices, and their responsiveness, Brooklyn Furniture is a must stop in your search for beautiful furniture.

  • Nancy in Toronto

    Paula DeeNan Utility Cabinet

    I recently bought a Paula Deen bedroom suite on sale from Sears and was so delighted with it that I decided to order the utility cabinet to add to the set. Sears could no longer fulfill my order so, I went online, found the item at Brooklyn Furniture, and requested a quote. I heard back quickly and received a price that was even better than the Sears’ sale price, & included Delivery! Peter is very responsive, friendly and efficient. The gentlemen who delivered the cabinet were very friendly and careful. They removed the packaging in the truck to enable us to inspect the piece once it was inside, put blankets down to protect our floors and cheerfully carried the heavy cabinet up a flight of stairs and set it in place. I’m very pleased with my purchase and how the owner and his team treated me. I look forward to shopping with Brooklyn Furniture in the future.

  • Shauna Marie Interior

    Hidden Gem For Designers !

    I am a Interior Designer and I was on a hunt to find quality furniture without the delay of 4-6 week typical delivery times from larger big name furniture stores. THIS PLACE IS AMAZING! Peter got me a entire dining set (solid wood) manufactured in Canada in under a week. I was taken care of like a VIP and they went over and beyond to make sure I was happy. They sold me on their products and impeccable customer service. I am a repeat customer from this point on.

    Just stop by and say Shauna referred you , they will take care of you !

  • NAOMI in Scarborough

    Would Purchase Again From Brooklyn

    After seeing a Trendline sofa chaise at the Bay, I researched online to see if anything similar was available. Calling several local stores, I spoke to Louie at Brooklyn Furniture. He advised me to go to the Trendline warehouse to check out the floor models and sample materials available. After selecting this model and others on the floor, I called him back with the model numbers and fabric samples. The Bay model quoted by Brooklyn was lower than the “half” price sale at the Bay. When I went to Brooklyn Furniture to order the one I decided on, Peter gave me an even slightly better price than that quoted over the phone. The order took a while since it was custom made to what fabric I selected but was delivered on time (free delivery). I even ordered kitchen chairs and counter stools when I was at the store selecting the material from the samples provided and these were delivered in the time advised. Definitely please with our purchases.

  • Sam M.

    Magnussen Bedroom Furniture

    I called Brooklyn furniture and a gentleman by the name of Peter answered all my questions on bedroom furniture I had found online. He gave me a quote over the phone which was a fair and great price compared to other quotes I received. No haggle or hassle required. Just quick info and a great price all in less than 15 minutes. I then visited the store and at first was shocked at how old this place is, but don't let that scare you. You can see these guys have been around a long time and having a fancy showroom is not what they are about. It's about great prices and good service. The furniture was delivered in less than 3 weeks as promised and the delivery guys were great. I wish I would have known about this place years ago.

  • Giancarlo from Toronto

    Handstone Parsone Chairs(8) - Apache Cream Bonded Leather And Cherry Wood Legs

    Bought these chairs for the kitchen but they are super nice even for the dinning room. Very beautiful, even thought they are bonded leather they look and feel like real leather. Frame is all one peice and very sturdy and the seat is a larger one for bigger guests. Very firm and comfortable. See putures below...

    Also very professional service from ordering to delivery by Brooklyn.

    I highly recommend Handstone chairs and Brooklyn furniture.

    Giancarlo

  • Rick Abbruzzese in Windsor

    Universal Summer Hill Book Ends

    Very pleased with service savings and quality of product. This place is a must when looking for quality furniture and great service. Brooklyn Furniture saved me $1500 on these exact 2 book ends compared to EHF in Essex ON.
    Thank You very much and looking forward to doing business with you in the future.

  • Joe from Markham

    Leather Sectional

    This is the third time I have ordered furniture from Brooklyn and I have never had a problem. Louie gave us a great price as usual. Delivery was excellent and the guys assembled the sectional for us. While unpacking the sectional, a leg was found to be missing. The delivery guy called Brooklyn's office and a leg was ordered from the manufacturer. Brooklyn delivered the missing leg to my home in a week. Great price and excellent service is all I can say. I would recommend Brooklyn Furniture to anyone who is looking for high quality furniture at exceptional prices.

  • Regina in Toronto

    Can order a variety of furniture from catalogs
    I've dealt with this store and it's employees for years and have never had a problem with anything.
    I'm a very satisfied customer.
    Excellent prices
    Good service
    Prompt delivery

  • Kathi in Toronto

    Second time using Brooklyn furniture. Fantastic service again. I needed furniture boxed and wrapped for export to the Caribbean and they accommodated this. Peter gave me a fantastic deal compared to other companies carrying the line Handstone. Will use them again shortly regarding more furniture and shipping to the Caribbean. I just wish I had knowing about Brooklyn furniture much earlier.

  • Kd Burlington in Burlington

    Hand Stone Dining Room Table

    Purchased this table from Brooklyn Furniture and the service was excellent. I never entered the store everything was done over the phone and online since I live inBurlington. I had this table designed by Hand Stone and the owner was excellent in helping with the design plan. I was told it would take approx 8 wks and it was delivered on time! The delivery men were very professional and did an excellent job setting up the table for me. I am so pleased with my new table and get so many compliments on it. I will definitely order from Brooklyn again.

  • rnb in Toronto

    A Good Night Sleep - And Many More To Come!

    My wife and I purchased our daughter's first 'big girl' mattress with Louis at Brooklyn, and she loves it!
    When we needed a new mattress, it was a no-brainer.
    Louis was helpful, walked us through options that met our needs and budget, he even had it delivered at no charge the very next day!
    If you're looking for a mattress, definitely speak with Louis at Brooklyn.

  • A Customer from Ajax

    My husband and I came to Brooklyn Furniture for some dining furniture. We were attended to by Peter who gave us very professional and honest advice about the selection we had in mind. Not only did he offer us with great discounted prices, he took the time and was also very helpful in making sure the furniture complemented our existing decor.
    I must admit I was very indecisive and changed my mind on things a few times to a point where I was annoyed with myself and quite embarrassed. However, Peter was very patient and co-operative throughout our multiple visits.
    We have placed our order and are awaiting the delivery. However, our experience this far has already been very satisfying and we are very impressed with the customer service we have received.
    Great customer is rare to come by these days and I feel that anyone who goes above and beyond must be acknowledged!

  • Derrick Hoang from Toronto

    Bed, Mattress, Box Spring

    The Canadian made bed is the best price compared to show room shops. Also bought the mattress which came with the box spring. A divine purchase since they delivered and assembled for me. You will have to wait for shipping as it seems they dont carry stock, about a month.

  • Daniela in Richmond hill

    Purchase Of Bedroom Furniture

    I purchased bedroom furniture from Brooklyn Furniture in May. The furniture was priced well and arrived within 4 weeks. After the delivery was made, I inspected the furniture and noted that the 2 dressers delivered were both poorly finished. I made a call to the store and spoke to Scott about how disappointed I was with the finish on the furniture. He came to my home within a week, took a number of pictures of the dressers and sent them to the manufacturer of the furniture expressing our disappointment. I had 2 brand new beautiful dressers delivered within a month. Louis and his staff provide good customer service. I would definitely make future purchases at Brookly and will refer friends and family.

  • Ron - Toronto

    We've ordered furniture 3 times over many years, dealing with an elderly father, daughter and grandson. The price was always 25% to 30% less than stores with full showrooms. So you mostly don't get to see the actual furniture you want live at Brooklyn but must rely on the quality, service and reputation of the manufacturer. If you are high maintenance, and not confident of your taste to pick from a catalog or website, this is not the ideal fit for you. We had a problem with one order and the manufacturer took a long time to resolve it, but did make us happy. The manufacturer is usually in the southern US and a lot of the production now comes from China. So speed of service us rarely possible.

  • Sylvia in Oakville

    Hall Bench

    If you wish to shop at the "Art Shoppe" or "Ridpath" in Toronto, then this is not the type of store to visit, but if you want EXCELLENT prices then this is the place to shop. HIGHLY RECOMMEND!

  • Jennifer from North York-107

    Bedroom Set, Bookcases, Matresses

    You will have to give yourself time to go shopping at Brooklyn. There is a lot of furniture to sift through. Everything is piled on top of each other but the furniture is amazing. Good, solid, sturdy and excellant quality. We bought our bedroom set there and I wasn't too sure of the look. So the owner told me to go to a much upper class furniture store and see it there. Sure enough we went downtown and the bedroom set was there, with the beds made and things on the dresser. It was gorgeous, a sure sell. We bought it for a third of the price they were charging downtown. What a great feeling!

  • David

    Thanks to the staff at Brooklyn furniture. We purchase a desk for our den and it fits all our requirements. The delivery gentlemen were great. Took care in their handling of the desk and our home and took the packing away.

  • Sharon and Allan

    To all the staff at Brooklyn Furniture,

    Just want to say thank you for the wonderful service my husband and I received while exploring your store for furnishings. We were made to feel welcome without any pressures and found everyone to be very friendly and helpful.

    We look forward to our next furniture outing at your store knowing we are in capable hands with with wonderful people. Thanks again.

  • U.B. Ajax

    My husband and I came to Brooklyn Furniture for some dining furniture. We were attended to by the salesperson who gave us very professional and honest advice about the selection we had in mind. Not only did he offer us with great discounted prices, he took the time and was also very helpful in making sure the furniture complemented our existing decor. Great advise is rare to come by these days and I feel that anyone who goes above and beyond must be acknowledged!

  • Denise P.

    Brooklyn Furniture is family! We have been purchasing our furniture for the past 2 decades and we have always been treated like family. We always receive the best treatment and we always have been provided the best prices! Thank you!

  • Fred B.

    I just wanted to tell you how impressed I was with the two gentleman who delivered my grandaughter's bed and dresser yesterday. Being in the transportation/household goods moving business myself, I know how hard it is to find employees who not only have the skills to do the physical job but also have the customer service skills to exceed a customer's expectations. I will definitely recommend your store to others and make it my first stop the next time I am in the market for furniture for my own home. Thank you again for a very positive customer experience in a world where this type of service is far too rare.

  • C.D. Whitby

    I just wanted to tell you how impressed I was with the two gentleman who delivered my grandaughter's bed and dresser yesterday. Being in the transportation/household goods moving business myself, I know how hard it is to find employees who not only have the skills to do the physical job but also have the customer service skills to exceed a customer's expectations. I will definitely recommend your store to others and make it my first stop the next time I am in the market for furniture for my own home. Thank you again for a very positive customer experience in a world where this type of service is far too rare.